Where does the name Namiki come from?
Namiki was the original name of Pilot Pen and its founder Ryosuke Namiki.
Where is Namiki made?
In Pilot's Hiratsuka factory in Central Japan.
What is Namiki's product guarantee? Lifetime, for the original owner on hand painted Maki-e. Three years for Sterling, Falcon and Pilot Vanishing Point products. One year for Pilot Knight and Ageless Collections.
What do I do with defective pens?
Damaged and defective merchandise should be returned to Namiki Customer Service for replacement or repair depending on evaluation results.
What refills are recommended?
Namiki fountain pens take a standard Pilot ink cartridge or can be filled via converter with Namiki bottled ink. Ball Point pens and Rolling Balls also take Pilot refills, while Pencils accept Pilot 0.5mm lead and eraser refills.(see Namiki Refills and Accessories)
Why gold nibs?
Gold is used in nib manufacturing because, although expensive and easily abraded, it resists corrosion caused by ink, which is so acidic that is will literally begin to dissolve steel. For pen nibs, it is generally thought that an alloy of 14 karat fineness gives the best compromise between hardness, workability and corrosion resistance. Gold is also the key ingredient in making a nib more flexible.
How do Namiki nibs compare to those manufactured in Europe and the United States?
Namiki nibs are one half increment finer than those made in Europe and the United States.
Is there a break-in period for a new fountain pen?
Yes. Since gold is a soft precious metal, adaptation to an individual's style of writing and angle of use occurs over time.
How is a Namiki fountain pen cleaned, and how often should it be done?
Never use anything but warm water to clean any of the Namiki fountain pens. Chemicals and solvents can damage gold nibs as well as the Maki-e lacquering. Depending on frequency of use, a pen should be cleaned at least once per month.
If a customer would prefer a different nib after the purchase, can it be exchanged?
This depends on your own store's policy and that of your wholesaler.
Are extra nibs available?
Yes, extra nibs and parts are available from your wholesaler or from your source of supply.
Before sending a fountain pen that skips in for repair, try the following corrective steps, which may save you time and expense:
If you normally use cartridges, put in your converter (make sure it is inserted tightly) and clean the pen with a solution of two-thirds cold water and one-third non-sudsing household ammonia. For really "dirty" pens, fill the pen with the solution and let the nib section soak overnight in the solution. To clean, just fill the pen and empty several times with the cleaning solution, then follow the same procedure with cold water only.
Consult your filling instructions; you may not be filling your pen properly. (For example, not "bleeding out" three drops of ink when filling a piston pen.)
If you are writing on chemically coated paper that has a slick feel, wipe the pen point with a soft cloth (not facial tissue) and try writing again. If your pen still skips, try a different paper.
Note: Many writing pads of recycled or coated paper are not suitable for fountain pens.
If your pen skips on the down stroke and the point spreads at the tip and/or has separated from the black feed underneath, the nib is sprung. Try to lighten your touch on the pen. If the pen still skips, you will need to have the point reworked or replaced.
How do I operate my Vanishing Point pen?
(See Instructions - Vanishing Point)
How do I fill my pens?
(See Instructions - Filling)
How do I care for and clean my fountain pen?
Always use fresh ink. If the ink is over a year old, buy a new bottle.
Your fountain pen will function better if cleaned every two months. Never clean a pen in hot water or alcohol. Use cool water only. If the pen is really dirty, use a solution of two-thirds cold water and one-third non-sudsing household ammonia. Shake out any excess water and dry nib with a soft cloth.
If you will not be using your pen for awhile, clean it by flushing with cold water.
Cap the pen properly. Hold the pen upright and place the cap on top of it. DO NOT drop the pen into the cap, or you may end up with ink in the cap.
If you are traveling by plane, either fill your pen all the way, or leave it empty. Remember to always uncap the pen with the tip pointed upward. A sudden change in cabin pressure may cause any fountain pen to leak if you don't follow this rule.
Always try to use a leather case for carrying your pen(s). This will protect the finish from scratches or nicks.